Customer Support

Do you have questions about your Hawk Security system? Is the keypad beeping? Is there an error message on the screen? Well, you have  come to the right place! In this secton of the site, we will address the most common problems and solutions. If you do not find what you need on this page; please feel free to contact us for help or to schedule a service call.

 


 

Hawk Security Systems recommends weekly testing of surveillance (camera) systems, as well as: security, life safety, and agricultural alarm systems.

 


 

First off, we need to identify which product you have. Please select a tab  (security systems, or camera systems) below then click on the image below that matches the system, keypad, or screen that you have.

Alarm Systems

 

Interlogix Concord Series, click below...

 

concord 4 keypadconcord mini keypad

Interlogix Simon XT, click below...
*Note* the touchscreen keypad is wireless, and contains batteries.

ge-simonsimon-touchpad-sm 

GE Alliance Series, click below...

ge alliance keypad ge alliance keypad

DSC - Power series, click below...

DSC 5500z

PKP 832 keypadpartner-large keypad

DSC MAXSYS series (Commercial), click below...
*Note* these keypads have MAXSYS written in gold in the lower right corner of the display...

dsc blackmaxsys red

DSC Alexor series...
*Note* this keypad is wireless, and contains batteries.

PK 5500 series keypad

Dsc Classic Series, click below...

dsc classic 2550-sm

Camera Systems

 

Everfocus Paragon 264 Series...

Paragon264 front

Everfocus Ecor Series...

ECOR264-16X1 ECOR264-4D1ECOR4D frontx500

Everfocus EDSR Series...

edsr1600 edsr400h

 

Interlogix TruVision Series...

tvr10-2GE TVR30 DVR Recorder

PC based DVRs

Click on the image that matches the upper right corner of your DVR screen.

diginet eyemax old eyemax main cpx

 

Fire Alarms

Coming soon... If you have questions about your fire alarm system provided by Hawk Security Systems we ask that you contact us.

You are here: Home Support